PRIVACY POLICY

INTRODUCTION

UnKibbled Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

COLLECTING OF PERSONAL INFORMATION

We may receive, collect, store, and use the following categories of personal data about the site user: contact details (including name, title, address, telephone number, email address); location information either provided by the user, by a mobile device or associated IP address (where permitted by law); usage, viewing and technical data, including device identifier, server address, IP address, domain name, browser type, and activity/conduct on the Site; purchase history; aggregated data (such as tracking of site traffic and cookies), and other information the user provides to us through any other method (including, without limitation, correspondence and discussions whether on the Site, by phone or via other means). We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Additionally, various information is gathered by:

Registration information created by setting up an account on the Site, login details and passwords, first name and surname, email address, phone number, mailing address, billing address, payment details (including credit card information), order history, comments, feedback, product reviews, recommendations, and personal profile;
Additional personal or business information that is required for provision of wholesale orders, where relevant;
Personal information provided to us through any other method (including without limitation, correspondence and discussions whether on the Site or via other means);
Third parties where you have authorised this, or the information is publicly available.

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal and non-personal information:

To provide and operate our goods and services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our website visitors and users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products;
A person who can require us to supply your personal information (e.g. a regulatory authority);
Any other person authorised by the Act or another law (e.g. a law enforcement agency);
Any other person authorised by you.

A business that supports our services are located outside New Zealand. This may mean your personal information is held and processed outside New Zealand. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, see the Wix Privacy Policy.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at unkibblednz@gmail.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or
correcting that information.

We provide users with full control over their data, including what data is retained and what data is deleted. If you wish to cancel your account, request that we no longer use your information to provide services, or request all or part of your data be deleted, you can contact us at unkibblednz@gmail.com.

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

Cookies are small files that are sent to your browser from our web server and stored on your computer's hard drive. Cookies enable the website to recognise your browser and monitor your use of the website, to provide users with a customised experience without having to re-enter their preferences each time they return to the website. Users may disable cookies; however, doing so may restrict access to some web pages and features.

We use cookies and pixels on the Site to track individual user journeys. We use cookies to gather data about trends in site usage using a tool called Google Analytics. We also use cookies and pixels to gather data about your browsing history on the Site. We may use this data to enhance your browsing experience, improve our website, identify whether you have seen our marketing material before you visited our site, and target advertising to you.

Using Google Analytics means that we can advertise to visitors who have visited certain pages on our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google, Facebook and Microsoft, use cookies to serve advertisements based on someone’s past visits to the Site. Any data collected will be used in accordance with our privacy policy as well as the privacy policies of:

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 19/07/2025.