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TERMS & CONDITIONS

INTRODUCTION
 

These Terms and Conditions (“Terms”) govern the use of the website https://www.unkibbled.co.nz (the “Site”) operated by UnKibbled Limited (“UnKibbled”, “we”, “our”, or “us”), and the purchase of goods and services from us. By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms.

  • These Terms apply to all orders placed with UnKibbled Limited via the Site.

  • We may amend these Terms from time to time. The version in force at the time of your order will apply.

  • These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

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ACCOUNTS
 

  • Customers may create an account for ease of ordering.

  • You must ensure that all information provided is accurate, current, and complete.

  • You are responsible for maintaining the confidentiality of your login details.

  • We reserve the right to suspend or terminate accounts that are misused or contain false information.

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PRODUCTS

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  • We endeavour to provide accurate product descriptions, including ingredients, weights, and nutritional information. Minor variations may occur.

  • All prices are stated in New Zealand dollars (NZD) and include GST unless otherwise specified.

  • Product availability is not guaranteed. We reserve the right to cancel or refuse any order where a product is out of stock, discontinued, misdescribed, or incorrectly priced. In such cases, a refund will be provided.

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ORDERS AND PAYMENT

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  • An order is confirmed only when payment has been successfully processed.

  • Payment is managed securely through Stripe. We accept credit/debit cards, Apple Pay, and Google Pay.

  • For one-time purchases, payment is charged immediately.

  • Subscriptions:

    • Subscriptions automatically renew until cancelled.

    • Customers must cancel before the next billing date to avoid further charges.

    • As subscriptions involve the preparation and delivery of fresh food, no refunds will be provided for cancellations made after a billing cycle has commenced.​​

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RIGHT TO REFUSE ORDERS

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  • We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, error in product information or pricing, or product unavailability.

  • In such circumstances, you will be notified, and a full refund will be provided.

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SHIPPING & RETURNS

 

Details regarding delivery, spoilage liability, and our returns and refunds process are set out in our Shipping & Returns Policy, which forms part of these Terms.

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FEEDBACK

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Any feedback, comments, or suggestions provided by customers may be used by us without restriction, obligation, or compensation.

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LIMITATION OF LIABILITY

 

  • To the fullest extent permitted by New Zealand law, our liability for any claim, loss, or damage shall not exceed the amount paid for the goods concerned.

  • We shall not be liable for any indirect, consequential, or special loss, including loss of profits, business, or opportunity.

  • Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

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CONTACT

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If you have any questions regarding these Terms, please contact us:

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CHANGES TO THIS POLICY

 

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

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Terms and conditions last updated: 16/08/2025.

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