SHIPPING & RETURNS

INTRODUCTION

This Shipping & Returns Policy explains how we deliver our products and how we handle returns, refunds, and claims. It forms part of our Terms & Conditions, which apply to all orders placed through https://www.unkibbled.co.nz.

SHIPPING

Dispatch and Delivery

We currently deliver only within the North Island of New Zealand. Deliveries are made to both urban and rural addresses, but rural delivery may take longer.

Standard delivery is usually within 1–2 business days for urban addresses. Rural deliveries may take longer. We may contact you to confirm details if your address is rural. Delivery timeframes are estimates only and may vary depending on your location.

Subscription orders are dispatched according to your subscription cycle or chosen delivery schedule. You will receive confirmation once your order has been dispatched.

Shipping Cost
The shipping cost shown at checkout covers both courier delivery and handling (including packaging and preparation).

Packaging & Freshness

All meals are packaged using insulated materials and cooling packs to keep food fresh during the expected delivery timeframe.

While we take every reasonable step to protect your order, we cannot take responsibility for spoilage caused by courier delays, rural delivery times, or events beyond our control. If spoilage occurs due to our packaging or handling, please get in touch, and we’ll make it right.

Packages should be refrigerated promptly upon delivery to maintain product quality and safety.

RETURNS AND REFUNDS

Because our products are fresh and perishable, we cannot accept returns once your order has been delivered, except where required by law.

If your order arrives damaged, defective, or incorrect, please let us know within 24 hours of delivery by emailing unkibblednz@gmail.com. Please include your order number and photos where possible.

Depending on the situation, we may:

Send a replacement,
Issue a partial or full refund, or
Ask for the goods to be returned before processing a refund.

Cancellations

We may, at our discretion, cancel and refund any order before it has been dispatched (for example, if an item is out of stock or delivery is not possible).

CUSTOMER RESPONSIBILITIES

To help us get your dog’s meals to you safely and fresh, we ask that you:

Provide the correct delivery address and contact details at checkout.
Make sure someone is available to receive the delivery, or that there is a safe place for the courier to leave it.
Store meals in the fridge or freezer as soon as possible after delivery.

Once delivered to the address provided, responsibility for safe handling and storage passes to you.

CHANGES TO THIS POLICY AND THE TERMS & CONDITIONS

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Terms and conditions last updated: 16/08/2025.